Business process outsourcing (BPO) is the practice of hiring external service providers to handle specific business processes and operations. This can include functions such as customer service, technical support, data entry, accounting, and human resources. By outsourcing these tasks, companies can focus on their core competencies while reducing costs and improving efficiency. BPO allows organizations to tap into specialized expertise and resources without the need for extensive in-house infrastructure. It also provides flexibility and scalability, allowing businesses to quickly adapt to changing market demands. As a result, BPO has become a popular strategy for companies looking to streamline operations, increase productivity, and gain a competitive edge in today’s global marketplace.
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